FREQUENTLY ASKED QUESTIONS

What are the International Clinic’s business hours?

International Clinic is ‘open’ daily from 9:00 to 22:00 for online consultations, including Sundays and holidays (https://internationalclinic.org/appointment).

For in-person visits to the clinic, office hours are Wednesday from 9:30 to 20:00, and Thursday, Friday and Saturday from 18:00 to 21:00. In-person visits outside of office hours can be arranged via email (ronald.schlemper@gmail.com), except on days listed in the holiday calendar (https://internationalclinic.org/holiday-calendar).

What is the process for booking telemedicine, remote healthcare, virtual / online consultations?

Book a virtual visit through our online scheduling system (https://internationalclinic.org/appointment). Pay 9900 yen for a 15-minute consultation directly through Zoom and connect with Dr Schlemper via Zoom at your scheduled time.

Can I get a prescription for medication while staying in Tokyo, Osaka, Kyoto, or any other city or town in Japan?

Yes, a prescription will be sent to your email address, and you can print it out at any convenience store in Japan or at the front desk of most hotels. In many cases, a prescription can also be sent directly to a nearby pharmacy (by LINE or a specific pharmacy app), so that you do not even have to print it out.

Is an appointment required for an in-person consultation with Dr Schlemper?

Consultations are by appointment only. To schedule an in-person appointment, please contact Dr Schlemper by email (ronald.schlemper@gmail.com).

How much is the consultation fee?

The fee will be 9900 yen for a 15-minute consultation. In-person consultations outside of office hours or consultations lasting more than 30 minutes will be double the fee.

Can I use Japan’s National Health Insurance and can I get a receipt?

Japan's National Health Insurance (kokumin kenko hoken) or Employees’ Health Insurance (shakai hoken) cannot be used. Payment must be made in full at the time of your visit. The clinic will provide a receipt for private insurance reimbursement, specifying the procedures and diagnoses.

What kinds of tests can be done at International Clinic in Fukuoka?

International Clinic can provide any blood and urine test that is available in Japan. Also rapid tests for COVID and influenza, electrocardiography (ECG) and abdominal ultrasound examinations can be performed in the clinic.

How long does it take for the test results to come out?

It takes only one day for most blood and urine test results and only 5 to 10 minutes for rapid tests (for COVID and influenza). HIV test results will take 2 or 3 days.

Can I get a (yearly) health check-up at International Clinic in Fukuoka?

Yes, you can. However, X-rays cannot be done in International Clinic. For X-rays, patients will be referred to a nearby clinic/hospital. Gastroscopies and colonoscopies can be performed by Dr Schlemper also in a nearby clinic/hospital.

Can a medical certificate be issued? How long does it take to obtain it?

Yes, many types of medical certificates are issued by International Clinic. The processing time and fee depends on the type of certificate. If you would like an estimate of time and cost, please send the required certificate forms or details by email (ronald.schlemper@gmail.com).

Can I get a referral letter for a specialist?

Yes, you can. Dr Schlemper can advise you on the specialist and the hospital best suited to your specific issue. The processing time (usually within 30 minutes) and fee (often 11000 yen) vary depending on the length of the referral letter.

Can I use email for general inquiries?

Please do not use the clinic’s email address for general inquiries. For information requests, kindly book an online appointment instead.

Why is an international clinic necessary in Japan?

International Clinic is needed not just because of the language barrier for visitors to Japan, but rather because of the cultural differences in the practice of medicine. As Dr Schlemper has worked as a specialist in Internal Medicine both in The Hague and Leiden (The Netherlands) and in Tokyo and Fukuoka (Japan), he is aware as to what kind of medical care is or isn’t suitable for patients from different cultures.

International Clinic

Providing quality healthcare with multilingual support in Terukuni, Fukuoka, Japan.

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Providing quality healthcare with multilingual support in Fukuoka, Japan.

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International Clinic

Providing quality healthcare with multilingual support in Fukuoka, Japan.

Languages

English, Japanese, German, French, Dutch, Chinese

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